Return Policy

At From Ben’s Garage, we’re committed to providing high-quality bikes at unbeatable prices. Because of our deeply discounted inventory, our return policy is a bit different than traditional retail.

Due to the nature of our pricing (over 50% off retail), all sales are final. We do not accept returns or exchanges for change of mind, incorrect sizing, or buyer’s remorse.

Damaged or Defective Items

If your bike arrives damaged or with a manufacturer defect, we’ll make it right.

  • You must contact us within 48 hours of delivery
  • Email us at ben@crosslakesales.com with:
    • Your order number
    • Photos of the damage or issue
    • A brief description of the problem

We will review your claim and, if approved, offer a replacement, repair solution, or store credit depending on the situation.

Shipping Damage

All bikes are inspected before shipping. If damage occurs during transit:

  • Please keep all original packaging
  • Report the issue within 48 hours of delivery
  • We may file a claim with the shipping carrier

Order Accuracy

Please double-check your order before completing your purchase, including:

  • Bike model
  • Size
  • Shipping address

We are not responsible for orders placed incorrectly.

Cancellations

Orders cannot be canceled once they have been processed or shipped.

Questions

If you have any questions before purchasing, we’re happy to help! Reach out to us at ben@crosslakessales.com (612-386-8361) so you can feel confident in your purchase.